FAQ
Account
How can I start using the PTV Developer APIs?
You need to sign up for a PTV account and then activate your free subscription of PTV Developer. If you already have a PTV account, you can directly activate your free product. No payment details are needed to activate your free product.
Can I activate more than one free subscription?
No. Every account can only activate one free subscription of PTV Developer but multiple paid subscriptions.
Where can I update my personal data?
You can use the avatar menu on the top right corner to reach the Manage Profile section and update your personal information.
Where can I delete my account?
In the Manage Profile section you have the possibility to delete your account. Please note that you can only delete your account if no subscription is active.
Developer Support
How can I generate API keys to start developing?
Within your product instance you can create, rename and delete API keys in the API Keys App.
How many API keys can I create using a free subscription?
For the free subscription one API key is included. If you need more API keys, upgrade your subscription in the My Subscription App or contact us to find a solution that fits best to your needs.
How do I use the API keys?
The API keys are needed to authenticate against PTV Developer APIs. Check the Quick Start of the API documentations for more details on the authentication options.
How can I run performance tests on PTV Developer APIs?
If you want to run performance or load tests please contact us to find a solution.
How can I generate client classes for PTV Developer APIs?
Learn how to generate clients for PTV Developer APIs in this tutorial.
How can I avoid 404 (Not Found) error codes even though my url seems to be ok?
If the endpoint requires a parameter in the path and this parameter is missing you will get a http response code 404 (Not Found) even if the rest of the url is correct. You have to add the required parameter to the url in order to get a successful response or an error message with more details if something else is wrong with the parameter.
Licensing & Terms
Can I use a free subscription for productive/commercial use of my application?
The free subscription is only for testing and integration purposes. If you want to roll out your application for commercial use, you need to upgrade your subscription in the My Subscription App or contact us to talk about it and find a solution that fits best to your needs.
What are the terms of use?
You can find the terms of use for different regions by using the according link below.

EU - English
EU - German
US - English
How are transactions calculated?
To measure the transactions 1k packages are used as measurement unit for the usage of different API categories.
1k transactions correspond to...API
1,000 individual positions or addressesGeocoding & Places API
15,000 data or image tiles
5,000 satellite tiles
Raster Maps API
15,000 map tilesVector Maps API
1,000 routes
500 reachable areas or locations
Routing API
1,000 matrix relationsMatrix Routing API
5,000 positions of a tracking requestMap Matching API
16 requests with less than 50 transports
8 requests with less than 100 transports
4 requests with less than 200 transports
2 requests with less than 400 transports
1 request with 400 transports or more
Route Optimization API
64 requests with less than 25 transports
32 requests with less than 50 transports
16 requests with less than 100 transports
8 requests with less than 200 transports
4 request with 500 transports or more
Sequence Optimization API
1,000 binsLoading Space Optimization API


Please note that the error code 'GENERAL_QUOTA_EXCEEDED' is returned, if the transaction limit of your subscription is exceeded.
What are request limits?
Request limits define a maximum amount of objects in a single call of the services (e.g. number of waypoints per routing request). If the limits are reached it is recommended to split up the amount of objects into multiple requests. Note that for the Geocoding & Places API, Raster Maps API, Vector Maps API and Data API there are no request limits because the endpoints handle only single objects (map tiles, addresses or coordinates).

Find the request limits per service in the table below.
APIRequest limit
Geocoding & Places API-
Raster Maps API-
Vector Maps API-
Routing API25 waypoints per request
Matrix Routing API
250,000 matrix relations per synchronous request 4,000,000 matrix relations per asynchronous request
Map Matching API16,200 positions per request
Route Optimization API3,000 transports per request
Sequence Optimization API500 transports per request
Loading Space Optimization API
2 bins / 100 items per synchronous request 100 bins / 10,000 items per asynchronous request
Data API-


Please note that depending on your current subscription lower limits may apply.
What are rate limits?
Rate limits are the number of requests per given time period a single API key can make. If those limits are exceeded, the error code 'GENERAL_RATE_LIMIT_EXCEEDED' is returned and further requests will temporarily be rejected.

Find the rate limits per service in the table below.
APIRate limit
Geocoding & Places API600 requests per minute
Raster Maps API
getSatelliteTile: 2,500 requests per minute all other operations: 10,000 requests per minute
Vector Maps API10,000 requests per minute
Routing API300 requests per minute
Matrix Routing API
calculateMatrix: 20 requests per minute startMatrixCalculation: 50 requests per minute getStatus: 3,000 requests per minute all other operations: 100 requests per minute
Map Matching API300 requests per minute
Route Optimization API
startOptimization: 50 requests per minute getOperationStatus: 3,000 requests per minute all other operations: 100 requests per minute
Sequence Optimization API
startAndCreateOptimizedRoute: 50 requests per minute getOptimizedRoute: 3,000 requests per minute all other operations: 100 requests per minute
Loading Space Optimization API
packBins: 20 requests per minute startBinPacking: 50 requests per minute getStatus: 3,000 requests per minute all other operations: 100 requests per minute
Data API300 requests per minute